FOX TRADE MASTER™ SUPPORT 

We’re here to help you succeed with your commodity trading operations  --- GET HELP! Email: Support@FoxTradeMaster.com  Send us your questions, issues, or feedback. 

We typically respond within 24 hours. User Manual Comprehensive documentation covering all features, workflows, and best practices for Fox Trade Master™. Support Hours 24/7 for critical issues Business Hours (Mon-Fri, 9AM-6PM EST) for general inquiries.  

--- WHAT WE CAN HELP WITH• Account setup and role selection • Creating and managing trades • Counterparty onboarding and risk assessment • Document upload and verification • Market directory navigation and search • Email outreach and saved searches • Understanding risk scores and compliance • Trade workflow and approvals • Troubleshooting technical issues • Mobile app and web platform usage • Data security and privacy questions • Feature requests and feedback  

--- BEFORE CONTACTING SUPPORT To help us assist you quickly, please: • Check the User Manual for common questions • Have your account information ready • Describe the issue in detail with screenshots if applicable • Include any error messages you received • Note what device and version you're using  --- USER MANUAL HIGHLIGHTS Our comprehensive user manual includes: • Getting Started Guide • Role Selection and Permissions • Managing Trades and Counterparties • Document Management • Market Directory Features • Risk Assessment Guidelines • Trade Workflow Details • Troubleshooting Common Issues • Incoterms Reference • Commodity Specifications  ---  Fox Trade Master™ - Professional Commodity Trading Platform Version 1.0.0

Last Updated: December 30, 2025This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our trading platform application ("App"). We are committed to protecting your privacy and handling your data in an open and transparent manner. 

When you use our App, you may provide us with the following information: 

• Account information (name, email address, role/position)
• Trade data (commodity types, prices, quantities, dates)
• Counterparty information (company names, contact details, relationships)
• Documents and attachments related to trades
• Communication preferences and settings
• Payment information (processed through app stores)

When you use the App, we automatically collect certain information, including: 

• Device information (device type, operating system, unique device identifiers)
• Usage data (features accessed, time spent, interactions)
• Log data (IP address, access times, app crashes)
• Analytics data to improve app performance and user experience

We may collect market data, commodity prices, and industry information from third-party data providers to enhance the functionality of our App. 

We use the collected information for the following purposes: 

• To provide, maintain, and improve the App's functionality
• To process and manage your trades and counterparty relationships
• To manage your subscription and process payments
• To send you notifications, updates, and important information
• To provide customer support and respond to your inquiries
• To analyze usage patterns and improve user experience
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our Terms of Service
• To send marketing communications (with your consent)

Your data is stored securely using industry-standard cloud infrastructure (Supabase). We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. 

We employ various security measures, including: 

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Limited employee access to personal data
• Secure backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. 

We do not sell your personal information to third parties. We may share your information in the following circumstances: 

We may share your information with trusted third-party service providers who assist us in operating the App, including: 

• Cloud hosting and database services (Supabase)
• Payment processing (Apple, Google Play)
• Email delivery services (SendGrid)
• Analytics and data aggregation services
• Market data providers (Polygon.io)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify. 

We may disclose your information if required by law, regulation, legal process, or governmental request, or to: 

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Respond to claims or legal disputes

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information. 

We retain your personal information for as long as necessary to provide the App's services and fulfill the purposes described in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information within 90 days, unless we are required to retain it for legal or regulatory purposes.  Backup copies may persist for a limited period but will be deleted in accordance with our data retention policies. 

Depending on your jurisdiction, you may have the following rights regarding your personal information: 

You have the right to request access to your personal information and receive a copy of the data we hold about you in a portable format. 

You can update or correct your personal information at any time through the App's settings. 

You have the right to request deletion of your personal information. You can delete your account through the App settings or by contacting us. 

You can opt out of receiving marketing communications from us at any time by adjusting your notification preferences in the App or following the unsubscribe instructions in our emails. 

You may have the right to restrict or object to certain processing of your personal information, subject to legal requirements. 

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy. 

Our App is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. 

We may use cookies, local storage, and similar tracking technologies to enhance your experience, analyze usage patterns, and gather information about user behavior. You can control cookies through your device settings, but disabling them may affect the functionality of the App. 

The App may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through the App. 

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including: 

• The right to know what personal information we collect and how it is used
• The right to request deletion of your personal information
• The right to opt-out of the sale of personal information (we do not sell your information)
• The right to non-discrimination for exercising your rights

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including: 

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• The right to withdraw consent
• The right to lodge a complaint with a supervisory authority

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy in the App and updating the "Last Updated" date.  We encourage you to review this Privacy Policy periodically. Your continued use of the App after changes are posted constitutes your acceptance of the updated Privacy Policy. 

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the App's support channels or at the contact information provided in the App.  For data protection inquiries, you can contact our Data Protection Officer (if applicable) at the designated email address provided in the App. 

By using our App, you consent to the collection, use, and storage of your information as described in this Privacy Policy.  --- We are committed to protecting your privacy and ensuring the security of your personal information. Thank you for trusting us with your data.---